General terms and conditions of sale | France-Export-FV-Online


These General Terms and Conditions of Sale apply to all orders placed on the website and to orders placed by particular natural persons by telephone. More generally, they govern the relationship between the French grocery store France-Export-FV-Online and the users of the website


Article I – Identification of the Company


Grocery store : France Pro Export Distribution


Address : 8 Boulevard des oiseaux

66140 Canet in Roussillon


 Mail :

Phone : 00 33 (0)6 71 34 08 63

Registered office: 33 (0) 4 68 51 47 83

SIRET : 88183727200015

RCS Perpignan: 881837272



Article II - Prix


The prices of our products are indicated on the site in euros including VAT, excluding participation in the processing and shipping costs of the grocery store France-Export-FV. When ordering, the products will be invoiced on the basis of the rates in force at the time of validation of the order. The products remain the property of the grocery store France-Export-FV until full payment of the price.


Special cases of orders sent outside the European Union:


In case of order to a country other than metropolitan France you are the importer of the product(s) concerned. For all products shipped outside the European Union and DOM-TOM, the price will be automatically calculated excluding taxes on the invoice. Customs duties or other local taxes, import duties or state taxes may be payable. These duties and sums are not the responsibility of the grocery store France-Export-FV. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities. It is also your responsibility to inquire with the local authorities about any import limitations of the products you plan to order.


Exceptional cases of orders sent to the European Union:


The price is calculated including VAT. For professionals with an intra-community VAT number who would like to be exempt from VAT, they must first contact the grocery store France-Export-FV by email or phone. The procedure to be followed will be specified. Orders that will be placed directly on the site without prior contact will not be able to benefit from the VAT exemption even if the customer provides an intra-community VAT number.


Article III – Processing and shipping costs


You can choose between 2 delivery methods:

- Colissimo.

- Chronopost.

With DHL Transport large volume order on requested quote.

Delivery to a destination address in metropolitan France: The cost varies according to the weight of your package, see the shipping costs page for all shipping rates. Shipping costs

Fresh products must be sent to Chronopost. For more information, please contact the grocery store France-Export-FV.

European Union and Switzerland:

The processing and shipping costs are to be consulted on the page: shipping costs.

For more information, please contact the grocery store France-Export-FV.


Other countries:

Processing and shipping costs are calculated based on the weight of your order and the country of destination. You can choose between 3 formulas: Colissimo International or Colissimo DOM TOM or Chronopost. You can find out the amount of the processing and shipping costs at any time by consulting your shopping cart.


Also note that your order is invoiced to you excluding taxes. Depending on the country, customs taxes may be required in addition to delivery.


Deliverable countries:

Afghanistan, Azores, Albania, Andorra, Austria, Algeria, Angola, Germany, Anguilla, South Africa,

Antarctica, Antigua and Barbuda, Netherlands Antilles, Saudi Arabia, Argentina, Armenia,

Aruba, Australia, Azerbaijan,

Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Belgium, Benin, Bulgaria, Burkina Faso,

Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Darussalam, Burma, Burundi,

Cameroon, Canada, Canary Islands, Cape Verde, Central African Republic, China, Cyprus, Comoros, Congo, Cambodia,

Cook Islands, Croatia, Chile, Colombia, Costa Rica, Ivory Coast, Cuba, South Korea,

Denmark, Djibouti,

Estonia, Egypt, Eire, Ecuador, Eritrea, Ethiopia, Spain, United Arab Emirates, United States,

Faroe Islands, Fiji, Finland, France,

Gabon, Greece, Guadeloupe, Guernsey, Guinea, Equatorial Guinea, Guyana, Gambia, Georgia, Ghana,

Gibraltar, Grenada, Greenland, Guatemala, Guinea Bisao,

Honduras, Hong Kong, Hungary, Haiti,

Indonesia, Ireland, Iceland, Israel, Italy, Mauritius, Norfolk Island, Aland Islands, Cayman Islands, Cook Islands,

Falkland Islands, Faroe Islands, Mariana Islands, Marshall Islands, Solomon Islands, Turks Islands, British Virgin Islands, India,

Iran, Iraq,

Japan, Jersey, Jamaica, Jordan,

Kiribati, Kazakhstan, Kenya, Kyrgyzstan, Kuwait,

Lesotho, Latvia, Liechtenstein, Lithuania, Luxembourg, Laos, Lesotho, Lebanon, Liberia, Libya,

Madeira, Malawi, Mali, Malta, Morocco, Martinique, Mauritius, Mauritania, Mayotte, Mozambique,

Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mexico, Micronesia, Moldova, Monaco,

Mongolia, Montenegro, Serrat Mountains,

Namibia, Nauru, Niger, Norway, Nepal, Nicaragua, Niue,

New Caledonia, New Zealand,

Oman, Uganda, Uzbekistan,


Panama, Papua New Guinea, Paraguay, Netherlands, Poland, French Polynesia, Portugal,

Pakistan, Palau, Peru, Philippines, Poland, Puerto Rico, Palestine,

Qatar, Dominican Republic, Czech Republic, Russia, Rwanda, Reunion, Romania, United Kingdom, Saint Barthelemy, Saint Martin, San Marino, Saint Pierre and Miquelon, Saint Lucia, Solomon Islands, Sao Tome and Principe, Senegal, Seychelles, Singapore, Slovakia, Slovenia, Sudan,

Samoa, El Salvador, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, Sri Lanka (Ceylon), Sweden, Switzerland, Swaziland, Syria, Suriname,

T.A.A.F., Chad, Czech (Republic), Thailand, Togo, Tonga,

Turkey, Tuvalu, Tajikistan, Taiwan, Tanzania, Southern Land, Timor, Trinidad and Tobago, Tunisia,

Uruguay, Ukraine, Uruguay,

Vanuatu, Vatican, Vietnam, Venezuela, Wallis and Futuna, Yemen, Zambia, Zimbabwe.


Article IV – Placing orders


On the Internet : Link :

By phone: 33 (0)6 71 34 08 63 from 9:00 to 11:00 from Monday to Friday.

The contractual information is presented in French and is the subject of a confirmation containing this contractual information at the latest at the time of your order validation.


Article V – Validation of an order


Validation by the customer:

You declare that you have read and accepted these General Terms and Conditions of Sale before placing your order. The validation of your order therefore implies acceptance of these General Terms and Conditions of Sale. For orders placed directly on our website or by phone, if you have left us an email address, you will receive an email confirming your order.


Unless proven otherwise, the data recorded by the grocery store constitutes proof of all transactions between the France-Export-FV-Online grocery store and its customers.

Validation by

Upon receipt of orders, the France-Export-FV-Online grocery store ensures the consistency of the data communicated. As part of its policy to fight against fraudulent payments, the grocery store France-Export-FV-Online reserves the right to conduct any necessary investigation before the validation of an order. This may include requesting proof of address or requesting the details of your bank branch. When such a procedure is initiated, the validation of the order is suspended. If the order is not validated within 15 days, the order will be cancelled, and the sums paid refunded. This period may be extended if exchanges of documents are in progress between the customer and the grocery store France-Export-FV.


Article VI – Availability


Our product offers are valid as long as they are visible on the site, within the limits of available stocks. In the event of product unavailability after placing your order (stock error, breakage of a product), we will inform you by email or phone. We will then offer you the choice:

Reimbursement of the missing product(s) by Automatic recredit or Cheque


Refund in voucher at France-Export-FV-Online.


Replacement by substitute products with or without your consent.


Article VII – Delivery


The products are delivered to the delivery address you indicated during the ordering process. For deliveries in France, deliveries are made by La Poste, chronopost or adapted carrier.

In case of payment by credit card, orders are shipped the day after their online validation. Orders validated on Friday are shipped the following Monday except exceptional opening on Saturday in December. Orders validated on Saturday are shipped on Monday and orders validated on Sunday are shipped on Tuesday.


Article VIII – Delivery times


The delivery times indicated here are valid under normal conditions of service and for shipments made by our usual carriers.

If the processing of your order (in particular because of the weight of the packages...) required a special routing solution, the delivery times would be specified to you during your order. If these deadlines should not satisfy you, you will have the possibility to cancel your order.

Similarly, in the event of a strike by la Poste services, road hauliers (more generally any social disruption), or climatic or diplomatic incidents, delivery times could be extended.



For colissimo tracked shipments, you will receive your package within 48 – 72 working hours following the date of shipment for any order placed before 11am from Monday to Saturday.


For Chronopost shipments, you benefit from an express delivery service with the guarantee of receiving your packages the next day for any order placed before 11am from Monday to Thursday. Chronopost departures are provided on Monday, Tuesday, Wednesday and Thursday. No departure from Chronopost on Friday.


These deadlines are for deliveries in Metropolitan France, for working days, excluding postal delivery problems and depending on the availability of products.


Other countries:

For the European Union and Switzerland, deliveries are generally made within 5 working days (average times noted). For other countries and the DOM-TOM, delivery times vary according to distance and carriers.


Our Sales Department can provide you with any additional information as well as an estimate of delivery times.


In case of absence at your home during the passage of the deliveryman, a notice of passage will be deposited in your mailbox. You can then collect your package in the agency indicated on the voucher with an identity document and the voucher.


Article IX – Payment


Payment for your purchases is made in cash:


Either on our site by credit card: Visa, MasterCard, American Express, other credit cards (Ecarte bleue) – by the CIC Payment solution in conjunction with our bank CIC Cabestany.

(or by phone using the credit cards listed above.)

Or by PayPal.

No payment period is granted and orders are not sent until payment has been received and cashed.

The discount codes distributed by the grocery store France-Export-FV giving benefit from offers are valid within the limits of available stock. Discount codes can be used until their expiry date.


Article X – After-Sales Service


You have a period of 14 days from receipt of your products to exercise your right of withdrawal at the grocery store France-Export-FV without having to justify reasons or pay a penalty.

In case of return following an error on our part, or due to a poor quality product, we take care of the return costs.

In case of exercise of the right of withdrawal within the aforementioned period, we ask you to contact us.

We will refund the product(s) concerned within a maximum of 15 days of your request. The costs of delivery and return are the responsibility of the buyer, unless the concern comes from the product received not in accordance with expectations.

Returns must be made in their original condition and complete (packaging, accessories, instructions ...) accompanied by a copy of the purchase invoice.

Return address:

France Pro Export Distribution, 8 boulevard des oiseaux 66140 Canet en Roussillon France.


We will not be able to accept returns of products that have been opened or whose packaging has been damaged. No return or replacement of products will be accepted for fresh products or for all products after expiry of the use-by date.


Right of Withdrawal


As France Pro Export Distribution only sells food products, products can only be returned if they have not been opened (this for reasons of expiry and hygiene and health protection).

As a consumer you have a right of withdrawal on your order.

In case of non-compliance with delivery times, L'épicerie France-Export-FV-Online undertakes to carry out any necessary investigation and to reimburse the shipping costs.

The grocery store France-Export-FV-Online will inform the customer as soon as possible of any delay.


Lost / unsealed packages


In case of loss of a package (La Poste or the carrier has misplaced the package during the delivery and the customer has never been delivered), the grocery store France-Export-FV-Online undertakes to ship at its expense a second package.


The grocery store France-Export-FV will then ask the recipient to provide a certificate on his honor indicating the non-receipt of the package with an undertaking to refuse the 1st shipment in the event that it ends up arriving safely. This certificate will be used to file a complaint with the carrier and possibly with the police services.


Defective or damaged products


The grocery store France-Export-FV will carry out all useful checks and will ask the customer if necessary to ask for any information, or useful photos. Following this, L'épicerie France-Export-FV may respond favorably or unfavorably to the customer's requests. If the answer is favourable, we undertake to exchange the apparently defective, damaged or damaged products.


In this case, please contact L'épicerie France-Export-FV (


No return or replacement of product will be accepted after a period of two years following your order.


Money Back Guarantee.


If after using the products, you were not completely satisfied with the products ordered on, we thank you for contacting the grocery store France-Export-FV (

We will then ask you to clearly explain to us the reason for your dissatisfaction. If we respond to your request:

We reserve the right to ask you to return the product concerned in its original packaging as soon as possible at our expense in order to be able to open a quality investigation.

We will offer you the refund of the product purchased (excluding shipping costs).

If the claim for the "money back" guarantee relates to an item ordered in multiple units, we will only be able to refund up to one open item. Other items must be returned intact in their original packaging.

This "satisfied or refunded" guarantee is limited in time to a period of two months following the order. This period is reduced to 15 days for products to be consumed upon receipt of the order.



The legal guarantee of conformity (Articles L. 217-4 to L. 217-14 of the Consumer Code).


The professional seller must deliver a good in accordance with the contract. Otherwise, it is responsible for defects during delivery, but also for all those resulting from the packaging, assembly instructions or installation when it is the responsibility of the contract or under its responsibility (Article L.217-4).


Conformity of the property

A good is compliant, according to Article L.217-5, when it is either

- fit for the use usually expected of a similar good, if any, etc.:

That it corresponds to the seller's description and possess the qualities presented in sample or model;

That it presents the qualities that a consumer can legitimately expect to follow up on the public statements of the seller, producer or representative (advertising, labelling, etc.). The declarations of the latter two professionals are not binding on the seller when the latter does not know them and is not in a legitimate position to know them.

- has the characteristics defined by the parties or be suitable for the special use sought by the buyer, known to the seller and accepted.




The action for guarantee of conformity is prescribed by 2 years from the delivery of the good.

For goods purchased after March 18, 2016, all defects of conformity appearing during the 2 years following the purchase, with the exception of second-hand goods whose period will be maintained at 6 months, are presumed to exist. This presumption reverses the burden of proof to the benefit of the consumer; it is up to the professional to prove that the defect did not exist.




The consumer may not invoke the guarantee of conformity according to Article L.217-8 in three cases:

When he was aware of the defect at the time of contracting;

When he could not ignore the defect at the time of contracting;

When the defect results from materials that he himself has supplied.

Implementation of the guarantee of conformity

Where there is a lack of conformity, the trader shall propose to the consumer the replacement of the goods or their repair. The choice depends on the consumer, except where the latter entails costs for the trader which are disproportionate to the second plea.


The consumer can obtain the termination of the contract or its reduction (reduction of the price of the good) if the defect is major and the period of the chosen solution exceeds 1 month from the request; or that no means are feasible.


No costs may be charged to the consumer for the replacement, repair, termination or reduction of the contract.


The legal guarantee against hidden defects (articles 1641 to 1649 of the Civil Code).


The seller is bound by the guarantee in respect of hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use, that the buyer would not have acquired it, or would have given only a lower price, if he had known about them.


The legal guarantee covers all costs incurred by hidden defects.


The professional is not liable for apparent defects and of which the buyer has been able to convince himself, but hidden defects, even if he would not have known about them, unless, in this case, he has stipulated that he will not be obliged to any guarantee.


The defect must predate the sale and render the products unfit for the use for which they are intended.


The buyer has the choice:

Return the thing and have the price returned;

Keep the thing and get part of the price returned;

The period to act is 2 years from the discovery of the defect.


It is the trial judges who sovereignly assess whether the thing sold is unfit for its purpose.



The impossibility in which the seller found himself to restore the machine sold to working order shows that the defect made the thing unfit for the use for which it was intended;

The attitude of the seller who, after two successive breakdowns affecting the same part, agrees to replace it at his own expense, establishes, in the absence of contrary elements, the existence of a hidden defect.


Article XI - Reimbursement


Refunds of products in the cases referred to in Article X will be made as soon as possible and at the latest within 15 days of the date on which the right was exercised. The refund will be made on the proposal of the grocery store France-Export-FV.

For payments by credit card, reimbursement by automatic Recredit

In the case of total or partial payment by gift vouchers, these cannot be refunded either in cash, by cheque or by credit card. The refund of purchases made by gift vouchers will be made exclusively in the form of gift vouchers.


Article XII – Liability of France-Export-FV-Online


The grocery store France-Export-FV declines any liability, civil or criminal, which could result from improper use of the products marketed or for damages whose responsibility would fall on the supplier of the product France-Export-FV. Reserves the right to remove or modify any content published on its website for legal or technical reasons


Article XIII - Applicable law - Disputes


This contract is subject to French law. The language of this contract is the French language. In the event of a dispute, the French courts will have sole jurisdiction.

Disputes arising between the grocery store France-Export-FV and its customers will be submitted to the Courts of Perpignan, Jurisdiction of the jurisdiction of the registered office.

The consumer may at any time apply to the court closest to his domicile, or to the place where he suffers the damage

Articles 46 and 48 of the Code of Civil Procedure

The company France-Export-FV-Online is in the process of being registered with FEVAD




Article XIV – Right of access and rectification


You have a right of access to rectification on all data concerning you in accordance with the law defined by the Commission National Informatique et Liberté (CNIL).


It is also brought to the attention of users of the France-Export site that France-Export-FV-Online transmits non-personal data to an authorized third party (Google, and others ...) through the use of third-party cookies for the purpose of collecting and using navigation data of users of the site These authorized third parties use the browsing data of users of the France-Export site in accordance with the provisions of the Data Protection Act amended by the law of 06 August 2004 and in accordance with its Privacy Charter.


Article XV – Intellectual property


All elements of the grocery store's website are and remain the exclusive intellectual property of the grocery store. No one is authorized to reproduce, exploit, distribute or use for any purpose whatsoever and even partially elements of the site whether software, visual or sound.


Any simple or hypertext link is strictly prohibited without the written consent of the grocery store France-Export-FV-Online.